Shipping Policy

This website is operated by Mingfa Consultants LLC. Our business address is 2129 KERN ST FRESNO, CA 93721. For customer support, contact us at jiangru8886@gmail.com or +1 216-340-1057. All inventory of ellevivi.shop is stored in our United States domestic warehouse. We only ship orders to physical residential addresses within the 50 United States and Washington D.C. No international shipping services are provided.

1. Shipping Service Coverage & Excluded Addresses

Supported Delivery Zones

All 50 US states, Washington D.C. contiguous domestic physical residential addresses.

Unsupported Address Types (We Cannot Ship To)

  1. International territories, overseas US territories, Puerto Rico, Guam, Virgin Islands, American Samoa;
  2. PO Boxes, USPS Post Office boxes;
  3. Military APO, FPO, DPO military postal addresses;
  4. Third-party freight forwarder warehouse addresses, parcel forwarding service storage addresses;
  5. Hotel temporary front desk holding addresses without permanent resident recipient information.
  6. Sanctioned countries or regions as designated by the United States government, including but not limited to jurisdictions subject to OFAC sanctions and other applicable trade restrictions. We do not sell or ship to any sanctioned countries or regions.

If you fill in an unsupported address at checkout, our system will automatically cancel your order and issue a full refund before shipment.

2. Order Processing Time

All orders will be processed and packed within 1–3 business days after successful payment (excluding weekends and US federal public holidays).

  • Standard order processing: 1–3 business days for warehouse picking, quality inspection, packaging and shipping label generation;
  • High-volume flash sale/holiday peak periods: Processing time may extend to 3–5 business days, which will be notified on the website homepage in advance.

You will receive a shipping confirmation email with tracking number once your order is dispatched from our US warehouse.

3. Shipping Delivery Time Frames

After the warehouse marks the order as shipped, domestic US delivery transit times vary by shipping method and destination state:

  1. Standard Ground Shipping: 3–7 business days for contiguous US mainland states; 7–12 business days for Alaska & Hawaii;
  2. Expedited Fast Shipping: 2–4 business days for all US mainland states; 5–8 business days for Alaska & Hawaii.

Delivery time estimates are reference values only, and not guaranteed delivery deadlines. Delays caused by carrier logistics backlogs, extreme weather, holiday shipping surges, sorting center failures are not our liability.

4. Shipping Cost Calculation Rules

Shipping fees are automatically calculated at checkout based on total order weight, delivery state and selected shipping method:

  1. Standard Ground Shipping rate tiers (automatically applied):Free standard ground shipping for all orders over $79 USD subtotal (pre-tax product amount). Orders under $79 USD will display fixed standard ground shipping fees at checkout.
  2. Expedited Fast Shipping: Fixed expedited flat rate displayed during checkout, no free expedited shipping threshold.
  3. Shipping fees are non-refundable for voluntary customer returns, order cancellations after shipment, or abandoned packages upon delivery.

5. Order Tracking & Delivery Notifications

  1. After warehouse shipment, we send an automated shipping confirmation email containing your unique tracking number and carrier tracking link;
  2. You may track real-time parcel location via the carrier official website or order history page inside your ellevivi.shop account;
  3. Major delivery status updates (out for delivery, delivered, delivery exception) will trigger automated email alerts to your registered mailbox.

6. Delivery Exception Handling

6.1 Lost / Missing Packages

If tracking shows “Delivered” but you never receive your parcel:

  1. File a delivery missing investigation request via jiangru8886@gmail.com within 14 days of marked delivery date;
  2. We will coordinate with US logistics carriers to launch a formal package loss investigation, which takes 7–15 business days to complete;
  3. Two resolution options after carrier confirms package loss: full product refund or free re-shipment of identical items (we cover all new shipping fees).

6.2 Failed Delivery / Return To Sender

If the carrier attempts delivery multiple times with no recipient available, invalid address, or recipient refuses to accept the package, the parcel will be returned to our US warehouse:

  1. Once we receive the returned package, we will contact you to confirm your new valid shipping address;
  2. Two resolution choices:Option A: Resend the order to your corrected address, you pay the full new shipping cost;Option B: Process a full product refund, original outbound shipping fees are non-refundable.

6.3 Damaged Packages In Transit

If your parcel arrives with visible outer box damage and broken/defective items inside, follow our Return & Refund Policy damage claim process within 7 days of delivery.

7. Order Split Shipment Rules

Large bulk orders with multiple heavy items may be split into multiple separate shipments from our US warehouse, with individual tracking numbers sent for each sub-parcel. Split shipments do not generate extra shipping fees for customers.

8. Shipping Policy Modification

We reserve the right to adjust shipping fee tiers, free shipping thresholds, delivery transit estimates and supported carrier partners at any time without prior notice. Updated shipping rules will be displayed on this policy page and website checkout page.

9. Shipping Support Contact

Email: jiangru8886@gmail.com

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