Terms of Service

These Terms of Service (“Terms”) govern all access, browsing, account registration, order placement, purchase and after-sales interactions between you (“Customer”, “you”) and ellevivi.shop (“we”, “us”, “our”). This website is operated by GOLDWAY INDUSTRIAL LIMITED, a Hong Kong-based e-commerce company with Hong Kong warehouse fulfillment, serving customers worldwide. Our business address is Room A7, 12/F, Tien Sing Mansion, 34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong. For customer support, contact us at xuxuu@ellevivi.shop or +852 2896545.

By accessing, registering an account, or completing a purchase on ellevivi.shop, you fully acknowledge and agree to abide by all rules stated in these Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy. If you do not accept these Terms, you must stop using our website and all related services immediately.

1. Eligibility to Use Our Service

  1. You must be at least 18 years old to create an account, place orders, and make purchases on ellevivi.shop. Minors under 18 may only use the website with full parental or legal guardian consent.
  2. All orders are shipped worldwide from our Hong Kong warehouse, except to PO boxes, military APO/FPO addresses, freight forwarder warehouse addresses, and sanctioned countries or regions.We do not sell or ship to any sanctioned countries or regions as designated by the United States government, including but not limited to jurisdictions subject to OFAC sanctions and other applicable trade restrictions.
  3. You warrant that all information you submit during registration and checkout (name, address, phone, payment details) is true, accurate, valid and complete. You are fully responsible for any losses caused by false or invalid information you provide.

2. User Account Rules

  1. When creating an account, you must use a valid personal email address and set a secure password. You are solely responsible for maintaining the confidentiality of your login credentials, and all orders placed under your account belong to your legal liability.
  2. You may not share, rent, sell or transfer your account to any third party without our written approval. We reserve the right to suspend or permanently terminate accounts with abnormal login, shared usage or fraudulent activity.
  3. You agree to notify our customer support immediately if you discover unauthorized login, password leakage or suspicious transactions under your account. We will not be liable for losses resulting from your delayed report of account security issues.
  4. We reserve the right to cancel unused accounts that remain inactive for over 180 consecutive days.

3. Product & Pricing Information

  1. All products listed on ellevivi.shop are pet supplies and pet products stored and shipped from our Hong Kong warehouse. Product photos, sizes, colors and descriptions are for reference only; minor color differences caused by screen display are not classified as product defects.
  2. All prices displayed on the website are denominated in US Dollars (USD), excluding tax and shipping fees. Sales tax will be calculated automatically at checkout based on your shipping state’s local tax regulations.
  3. We reserve the right to adjust product prices, launch limited-time discounts, flash sales and promotional offers at any time without prior notice. Once an order is successfully paid, the price of your purchased items will not be modified retroactively.
  4. We do not guarantee permanent stock for all listed products. If an item you ordered runs out of stock after payment, we will contact you to offer a full refund or free product replacement alternatives.

4. Order Placement & Payment Rules

  1. When you submit an order and complete payment, a binding purchase contract is formed between you and ellevivi.shop. We will send an order confirmation email to your registered email address within 10 minutes after successful payment.
  2. Supported payment methods include credit cards, debit cards, mainstream US digital payment tools processed via PCI DSS certified third-party payment providers. We do not store your complete payment card information on our servers.
  3. You authorize us to verify your payment identity and conduct anti-fraud checks for every order. We reserve the right to cancel unconfirmed, high-risk or suspicious orders without prior notice and issue full refunds for the cancelled orders.
  4. You are solely responsible for all bank transaction fees, currency conversion charges or payment gateway service fees generated during checkout, as determined by your issuing bank or payment provider.

5. Prohibited User Behaviors

You agree to not perform any of the following actions while using our website:

  1. Violate U.S. federal, state and local laws, or infringe the intellectual property rights, copyright, trademark, portrait rights of ellevivi.shop or any third party;
  2. Use automated bots, scrapers, crawlers, script tools to mass copy website data, spam our servers, or place bulk fraudulent orders;
  3. Submit false, malicious, harassing or offensive content via customer service chat, review sections, email or comment areas;
  4. Attempt to hack, breach, bypass website security systems, steal user account data or payment information;
  5. Resell, redistribute our purchased products for commercial bulk resale without our official written wholesale authorization;
  6. Register multiple fake accounts to abuse discount codes, promotional offers, rebate activities or return policies.

If we detect any prohibited behavior above, we reserve the right to immediately restrict your website access, freeze your account, cancel all pending orders and refuse all future service without refund of promotional benefits.

6. Intellectual Property Rights

All content on ellevivi.shop, including but not limited to website text, product images, graphic logos, brand trademarks, page design, copywriting, layout and video materials, are protected by United States copyright and trademark laws.

No user may copy, download, modify, reproduce, distribute, edit or use any website content for commercial purposes without our explicit written permission. Unauthorized reproduction or commercial use will result in legal claims for compensation.

7. Limitation of Liability

  1. We will not be held responsible for indirect, incidental, consequential or special damages including lost profits, business loss, travel costs or emotional distress arising from your use of our website or purchased products, within the scope permitted by U.S. consumer protection laws.
  2. Our total maximum compensation liability for any single order dispute shall not exceed the total amount you paid for that specific order.
  3. We are not liable for delivery delays, lost packages or damaged parcels caused by carrier logistics failures, extreme weather, natural disasters, government transportation restrictions or incorrect customer-provided shipping addresses.
  4. We do not warrant uninterrupted, error-free website operation. Temporary website downtime for maintenance, server upgrades or technical failures will not entitle you to compensation or order discounts.

8. Policy Modification & Termination

  1. We reserve the right to update, revise or supplement these Terms of Service at any time. Updated terms will be published on this page with a new effective date. Your continued use of ellevivi.shop after revisions means you accept the updated agreement.
  2. We may terminate your access to all website services permanently if you violate any core clauses of these Terms, with no obligation to provide advance warning.
  3. All clauses related to payment liability, intellectual property, liability limitation and dispute resolution will remain valid after account termination or order completion.

9. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws rules. The Company is incorporated in Hong Kong and also complies with the applicable laws of Hong Kong where required. Any dispute arising from your use of ellevivi.shop will first be resolved via friendly customer service negotiation. If negotiation fails, disputes shall be submitted to the state and federal courts located in the State of California, United States, excluding cross-border arbitration.